The Four Seasons Hotel
September 29 & 30, 2004
|
|
| WEDNESDAY,
SEPTEMBER 29 |
|
| Opening
Reception and Dinner |
6:00 - 9:00
pm |
| Evening
Welcome Address |
6:45
pm
Sharon L. Allen, Chairman of the Board, Deloitte
& Touche USA LLP |
| Keynote
Address |
7:00
pm
Barbara Victor, International Journalist &
Author,
Army of Roses and The
Last Crusade |
| Buffet Dinner |
8:00 - 9:30 pm |
| THURSDAY,
SEPTEMBER 30 |
|
| Registration
& Continental Breakfast |
7:15 - 8:00
am |
| Welcoming
Remarks |
8:00 - 8:15
am |
| Keynote
Address |
8:15 - 8:45
am
Edie Weiner, President
Weiner, Edrich, Brown Inc. |
| ROUNDTABLES
|
Choices:
Are We Drowning?
|
9:00 - 10:15
am |
How do you
know if and when your customers are confused? What
are the best things companies can do to help customers
choose? If the “choice trend” continues,
at what point does the system crash?
|
MODERATOR:
Ronna Lichtenberg, President, Clear Peak
Communications |
| How
Low Can The Bar Go? |
10:30 -
11:45 am |
Should companies
want to raise the bar? Are cheating, theft, voyeurism
and violence good or bad for business?
What will the new role models look like?
|
MODERATOR
Uma Pemmaraju
News Anchor, FOX News |
| Luncheon
|
12:00 -
1:30 pm |
| Luncheon
Keynote |
Mira
Ricardel, Assistant
Secretary of Defense, International Security Policy
(Acting) |
| The
Revolting Consumer |
1:30 - 2:45
pm |
Is service
better or worse? How do businesses restore trust?
What will be the upshot of compulsive shopping and
compulsive complaining?
|
MODERATOR
Anita Bruzzese, Nationally Syndicated Columnist,
Gannett News Service |
| Risk
Radar |
3:00 - 4:15
pm |
Will abiding
by the “precautionary principle” require
a different form of strategic planning? What safety
valves exist when you can’t know it all?
Since “unavoidable ignorance” won’t
cover you, where do you draw the “held liable”
line?
|
MODERATOR:
Alexis Gelber, Director of Special Projects,
Newsweek |
| Closing
Remarks |
4:15 - 4:30
pm
Dr. Judy B. Rosener, Professor,
Graduate School of Management, University of California,
Irvine |
