The Four Seasons Hotel
September 18, 2003

Sensory Revolution
Socially, we have been living in a time of unparalleled self-gratification. Economically, from drugs to travel, and from videogames to fashion and fragrance, we have been spending more money than ever on things that delight our senses. Politically, we are now having to become a more aware and vigilant world. And technologically, whether through brain and genetic mapping or nanotechnology imbedded in our surroundings, our senses are being dissected and explored. All of these combined are destined to lead to a sensory revolution that will have far-reaching consequences.

Our sensory input and responses are increasingly filled with paradox. Today’s consumer is seen as a “conscious sensualist” - with a halo effect permeating company offerings and operations in categories from organic food to earth-friendly home furnishings. Recycled, energy-conserving, natural, holistic are all terms that appeal to the senses of many in the marketplace. In seeming opposition, art is moving further toward the outrageous gesture, which is becoming the “true and only form of creativity” for many. Perverse modernism attempts to make sex and violence as offensive as possible in a deliberate and intellectual way. Working harder may actually depress productivity, because the additional hours rarely generate strong output. Americans may be better off emulating Europeans, and taking more time off to relax and recuperate. Early reports that the Internet led to loneliness and depression have been contradicted, and the belief now is that it actually enables gregarious people to be even more social in both the real and virtual worlds.

More surprises: Research is now showing that people do not perceive the world through five separate senses, but that different sources of energy are exploited simultaneously. For example, light radiation intersects acoustic pressure waves. Touch, sight, and hearing are all used together, indicating multisensory perception. The tongue turns out to be the second-best place on the human body for “seeing” – receiving visual information and sending it to the brain. We see with our brain and not with our eyes. Music and language, despite earlier theories, now are seen to be wired together in the same region of the brain. From the animal kingdom we discover that fruit flies have ears that also pick up odors – smelling, hearing, tasting and touching seem to be all partnered. This could lead to totally new perceptions on hearing in vertebrates.

And it is the leading edge of science, quantum physics, that is supporting concepts of telepathy via research into “entanglement” – atoms interacting so the events of one instantly affect the other, no matter how far away.

The sensory puzzle is only beginning to be solved. Do we perceive differently because of genetics, the environment or social conditioning? Spring and summer births have been linked to anorexia and brain abnormalities. Are seasonal influences affecting us as embryos? Nutrigenomics researchers are exploring the relationship of the mitochondrial genome to degenerative diseases including sensory loss (e.g., deafness).


Implications:

Many of the industries that exist today will be transformed by the gathering discoveries in the sensory realm. Certainly, virtual reality is already making waves in areas that range from home purchases to rapid prototype manufacturing. Biofabrics may one day revolutionize the fashion world, as they aim to, among other things, make you smell good. We already know that positive emotions enhance health and longevity, and depression is linked to heart disease. But we are learning more. For example, nighttime exposure to light may increase the risk of cancer by suppressing the production of melatonin. Knowledge like this can reshape everything from home design and wardrobes to cosmetics and electronics – and even work arrangements and schedules.

Aging Baby Boomers – along with the huge populations of older persons across the industrial world – will portend greater demand for products and services that make them feel good, like massages, along with those than enhance their sensory input, like ginkgo and Viagra.

Studying the complex sensory input of cockroaches could help understand their magnificent reflexes and help design advanced control systems to prevent car and plane crashes. And the military may make the first use of more sophisticated exoskeletons – outer shells that augment physical and sensory capacities in combat. These may even become “invasive” – not just worn but implanted.

Because the sensory realm is becoming so important in people’s lives, and because we are on the edge of ground-breaking discoveries related to how people process sensory input and convert it to perception, this is an area for exploration and application for operations from retail to religion, from advertising to human resources, from design and manufacture to government relations, and from sales of financial products and services to sales of cosmetics and newspapers. The resulting improved understanding of the human being will enable us to make the workplace more suited to human comfort and productivity.


Issues Analysis provided by: Weiner, Edrich, Brown, Inc.
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