The Four Seasons
January 15 and 16, 2002


agenda l key findings l speakers l participants l trends
KEY FINDINGS

KEY NOTE SPEAKERS
Marianne J. Legato, MD, FACP, Founder & Director, Partnership for Gender Specific Medicine, Columbia University
Edie Weiner, President, Weiner, Edrich, Brown Inc.

ROUNDTABLES
Re-Defining Luxury
The Chronobiological Imperative
The Profitability Maze
Convergence in Biotech

CLOSING REMARKS
 
KEY NOTE SPEAKER
Marianne J. Legato, MD, FACP Founder & Director, Partnership for Women’s Health, Columbia University
“Women’s health is not just breast physiology or breast cancer and reproductive concerns. There are essential important differences between men’s and women’s body systems. Unfortunately, when I speak about this at symposia, half of the male doctors leave the room. They don’t want to deal with the issue of women’s health, and neither do the drug companies or academic medical centers. Women’s health is important and can have tremendous value to men’s health. It is going to take the voices of women, powerful women like you, to drive this change in healthcare forward.”

The Mystique of the Male Doctor: In 1900, the average age of death for women was 48. Nutrition, sanitation, infectious disease, and social and economic conditions were the big issues, not hormones. Women had no power, unless they were wealthy. That’s why prostitution was so rampant, and women made liaisons with men of power. Fewer than five percent of women were in the workforce above the level of nursemaid or governess –the only respectable position for them at the time.

There were no x-rays, blood counts, or antibiotics. Physicians watched and listened to patients and knew the course of disease. Subsequently, they were seen as “profits” with “mystical powers” for “predicting” the progression and outcome of most diseases. Thus began the mystique of the male doctor.

Changing the Role and Status of Physicians: During World War II, with few men at home, women assumed roles of more importance in our society. Sulfa and penicillin were invented. We learned how to do plastic surgery on the battlefields, to treat shock, to diagnose hepatitis, and, with the introduction of the atomic bomb, learned the power of science. American science and feminism inevitably emerged from the war. The National Institutes of Health and academic medicine were also born, and the doctor was seen as scientist.
Women’s Health Takes Center Stage: In 1988, the voices of lay women drove the public health service to look at what was known about women’s health. The result: more than two-thirds of all diseases that affect both women and men had only be researched in men. The assumption was that any outcomes could be extrapolated to women, because they were just smaller men. There were four key reasons why: research is cheaper when you have only a limited number of subjects, men are more stable physiologically, there’s no danger they’ll get pregnant during the course of the research, and women were “protected.” This was again, a response to events of World War II.

The Office of Research on Women’s Health was introduced in 1993. Twenty-two Women’s Health Equity Acts have been introduced and money was and continues to be appropriated for research. Women’s health has rocketed into the national consciousness. There is, however, a huge backlash against this, as evidenced by the doctors who don’t attend or walk out on conferences on this subject. Women also find it difficult to ask questions in their doctors’ offices. As a result, they learn about their health at their own pace, on the web, from close friends, etc., rather than facing the challenge of trying to ask their doctors.
Gender Specific Medicine: Increased awareness of women’s health, evolved into Gender Specific Medicine. This is the study of how men’s and women’s normal body functions differ and how they experience disease differently. The differences between men and women are body-wide. The study of women’s health is critical – and not just for women. Studying the body functions and experience of disease in women is having a beneficial effect on the diagnosis and treatment of diseases in men. Women, doctors, and scientists are asking questions we never would otherwise have asked and making important discoveries.
The Physiological Differences Between Men and Women:
Skeleton: On a second-to-second basis, your muscles signal your skeleton with their needs for support, and the skeleton responds to the pull of muscle. If you stop exercising, and there is no muscular “back talk,” the skeleton scales down its weight, and this results in osteoporosis. In studying this disease in women, we learned that the window for building peak bone marrow ends at 20 for women and 26 for men.
Bones: The architecture for bones in also quite different in men and women. At the base of the thumb, men have two articulating faces that are exactly the same size and shape, so there’s no wear and tear. Women don’t and frequently experience pain at the base of their thumbs as they age. Designers of keyboards and workstations need to consider this.
Muscle Strength: Men have more muscle mass than women and three times the power and activity of their hamstrings in jumping and leaping than women. Women use their quads to stabilize their joints, have lax joints in the middle of their menstrual cycle, and are more prone to injuries at different times in their cycle.
Brains: Men’s brains are 20 percent larger than women’s, but women’s brains are more sensitive to detecting changes in expression or tone of voice, etc., and have more connections between both sides. Negotiating three-dimensions is easier for the male brain, but women can activate multiple areas of their brains at once, and men can’t.
Stress: Estrogen, if it’s at a high concentration, as it is mid-cycle, intensifies women’s responses to stress, and makes the memory of stress more accurate and painful. The Framingham study was the first to look at the impact of stress on women and men. It reported that the women least likely to die of coronary artery disease are unmarried, in control, and feel rewarded emotionally and financially in their careers. The women at the highest risk of coronary artery disease are those in pink collar jobs who can feel invisible and bear primary responsibility for juggling work, home, and family.
Hearts: Women’s hearts beat faster and take longer to relax between beats than men’s, and this leaves us more vulnerable to lethal arrhythmias. One in three women will suffer from heart disease by age 60 and will experience this disease and respond to the treatments differently than men.
Pain Response: Men and women are socialized to respond to pain differently. Women do, however, have more long fibers that carry messages of pain to the upper parts of the body, and, as a result, pain is referred differently than it is for men. That’s why some drug trials on women and men are stopped for women and continue for men.
The Immune System: Women have a more vigorous immune system, but this can work against us. Because of the intensity of the anti-bacterial response we mount, we’re more likely to have lasting sequels of some diseases and take longer to recover. It takes a much lower dose of inoculums to infect women with HIV or AIDS. Women present with intractable severe pelvic and yeast infections; men with pneumonia. Women with multiple infections; men with a single infection.
The GI Tract: Food takes a third longer to leave women’s stomachs and pass through the GI Tract than it does for men. We only have about one-fifth of the enzyme that breaks down alcohol in the stomach as men. The composition of women’s saliva is different, and, during our menstrual period, the sugar content of our saliva increases nine fold. Women’s Lepton levels – the hormones that tell us when we are full from eating – are higher.
Respiratory: Women are four times more likely to develop lung cancer from cigarette smoking.
Hormones: All we know about hormone replacement therapy is the negative outcome of one study on one preparation. Our knowledge on birth control pills is also limited. We know nothing about any of the benefits of these therapies, and it’s not likely we will. Hormone studies are very expensive. It’s not likely that another drug company will want to report such negative findings on their product. Also, women need to be followed for many years. That means testing on younger women. This is always problematic. Young women, able to get pregnant, cannot participate in drug testing and clinical trials. However, while hormones may not be a cure for menopause, they may be an antidote to aging, and, if studies were undertaken, we might discover that men would profit from supplemental testosterone.
 
 
KEY NOTE SPEAKER
Edie Weiner, President, Weiner, Edrich, Brown, Inc.
"FIVE TRENDS THAT WILL IMPACT OUR FUTURE"
“We look at the trends and hope that our future is going to turn out a certain way. But hope is not a strategy. Hoping doesn’t change anything. If you hear trends or ideas or policies that you like or don’t like, act on that response; just do it. Because there is only one way to access power in this world and that is to take and do with it what you believe is right.”
WATER
  Water shortages exist, are imminent. The availability and ownership of water poses strategic concerns equivalent to those surrounding oil. There are 1.1 billion people without access to clean water, and global warming can cause further water contamination. About 80 percent of preventable diseases in developing countries are a result of contaminated drinking water, and it is the major reason behind the refugee crisis. Approximately 50 percent of all available fresh water is used every year. Although technology has decreased water usage by industry and agriculture in the U.S., growing cities and suburbs have increased usage. The CIA has forecast that the world could witness major conflicts over access to clean water as early as 2015.
THE CLASH OF CIVILIZATIONS
  The Young vs. The Old: The U.S., New Zealand, and Iceland are the only three developed countries with replacement populations for their older people. The U.S. has Generation Y – thanks to immigration. Throughout the Middle East and the southern hemisphere, there are enormous populations of young people. Many are well-educated, but have little hope or opportunity. They see people in other regions with freedoms and possession they cannot access. This disparity is feeding into terrorist movements, ideological conflicts, and fundamentalism, and western culture is increasingly in conflict with non-western belief systems.

Modernity vs. Anti-modernity: The struggles between those who want to move into the future and those who don’t are intensifying. Fundamentalism of every stripe and religion is on the increase. Fundamentalists are clinging to things they believe are true as the rest of the world marches into a new century. There is no win or lose in this conflict. The issue is: how will this conflict and tension impact our psyches, our productivity, our choices, and, therefore, our futures.
NANO-TECHNOLOGY
  Nano is a billionth; a nano-meter a billionth of a meter, a measurement at the molecular level. This is huge in the world of quantum – or subatomic – levels. Nanotechnology will enable the replacement of cells in the body, the manufacture of process materials, molecular robots, molecular computers, the marriage of DNA to materials, and it will eventually enable manufacturing of almost everything at the consumer level.
THE ACCELERATION OF HUMAN EVOLUTION
  Anthropologists will look back on the last 25 years as a major point in the evolution of the human species. We are full into the era of the man/machine interface. People have artificial body parts. Some people can’t function without a PDA, cell phone, or beeper. We are becoming media-bots – media on two legs. Even in apparently homogeneous countries like Japan, we are moving toward inter-racialism. Human procreation in the laboratory is further accelerating our evolution, so is our 24/7 lifestyle.
BOREDOM
  Boredom accelerates with each succeeding year. Because of our hyper-busy lifestyles and the resulting boredom, we stink at leisure. Even on vacation, we’re looking for something to do. The upside is that boredom is driving us to invent new things and to solve problems. The things we do to overcome boredom will shape our future.
   
 
ROUNDTABLE
RE-DEFINING LUXURY
“Luxury is all about imagery. As luxury brands drive for volume, and they have to in order to grow, they have to go down to the mass market. There’s more money there, but there’s also the risk that they’ll violate what the brand stands for. Tiffany’s has done an excellent job of maintaining their luxury image while attracting a larger segment of the market.” Cynthia Cohen, President Strategic Mindshare
“We are destroying the planet. Purity – pure water and air – is becomingly increasingly scarce. Few of us are getting enough sleep or have enough time to take care of ourselves. Safety, security, and privacy are priceless. People don’t want to be empowered anymore. They want more time; they want to feel safe; and they want things that are authentic and pure. This is the new luxury, and the smart manufacturers will provide access to these intangibles.” Linda Stone, former VP, Corporate & Industry Initiatives, Microsoft, and Managing Director, Linda Stone LLC

“There is a contradiction between people wanting customized services and wanting to preserve their privacy. If individuals have the right to choose the information contained in personal profiles and are assured that their information is safeguarded, there is no obstacle to developing personalized databases. Trust is the currency in the new economy, and the companies that develop close and respectful relationships with their consumers will gain the competitive advantage.” Ann Cavoukian, PhD, Commissioner, Information & Privacy Commission/Ontario

 
Luxury goods and services are both mass market and high-end. The manufacturers of luxury goods have created this situation. Luxury brands need to grow to make money. This requires them to broaden their customer base. It also presents risks A luxury brand has to stand for something – limited access, expensive, fine quality.
Luxury isn’t about amassing stuff. It’s not about excess. Luxury is defined as a substantive aesthetic pleasure, something extremely rare that one person can have and another can’t, and we all covet what we can’t have. This exclusivity is what drives the luxury goods and services industry.
More women are buying luxury goods, particularly at the entry level price point, because they have less time and more complicated lives. The Hermes handbag, for example, is the reward for long hours at work, or it is a replacement for the positive feedback and pleasure they don’t get from their families.
Since women are often the caretakers at work and at home, luxury can be defined as freedom from burdens. For the J.C. Penney’s customers, as the current advertising shows, luxury is time to leave the kids at home with dad while she goes shopping.
In the travel industry, luxury is very personal. It’s about the special touches, but even more so, it’s all about the experience, access, and recognition. The rich, and their numbers are increasing, want to arrive at a destination with reservations at all the exclusive places where it is impossible to get a reservation.
Healthcare is a new luxury industry. Good health – and access to the tools and people that can help us to maintain good health: body scans, massages, the top doctors, etc. – is status. Luxury is paying to see the doctor of your choice at a moment’s notice versus waiting to get an appointment with a doctor participating in your health insurance plan – and it’s the ability to buy medical care to maintain youth.
Celebrity endorsements attract aspirational consumers to luxury products. The celebrity embodies qualities that are identified with the brand he or she endorses and a particular lifestyle, and the consumer buys the dream of living that lifestyle. Smart marketers carefully select celebrities because negative press about a celebrity will reflect negatively on a brand.
 
ROUNDTABLE
THE CHRONOBIOLOGICAL IMPERATIVE
“Women are moving up the corporate or professional ladder, but they also are not staying in these positions for a long time. Under stress, women seek out other women for support. The further up the ladder you climb, the fewer women you find. There’s no network of support, and this can be very unhealthy. Plus, women in predominately male work environments develop a male flight or fight response and along with that lose all the benefits of estrogen. Women need networks of women. It’s important to our professional and personal success and physical well-being.” Laura Cousino Klein, PhD, Assistant Professor of Biobehavioral Health, Pennsylvania State University
“The same proteins that help us have rhythmic digestive systems and sleep/wake cycles are also responsible for regulating the growth of cells. And regulating the growth of cells is important in preventing pre-cancerous cells from becoming cancer. When we mess with our biological clocks and don’t get enough sleep, we are messing with the growth of cells and that will have a major impact on human life.” Dr. Leslie Vosshall, Assistant Professor & Head of The Laboratory of Neurogenetics and Behavior, Rockefeller University
“We have to be busy all the time. If we come home from work after a very stressful day, and we have responsibilities at home, and we haven’t slept enough the previous night, we eat to stay awake. So we pop something in our mouths or have a very large meal in order to de-stress. Then, we continue doing what we have to do. This is particularly true for women because we think we have to do much more than men.” Cathy Nonas, RD, Director, VaItallie Center for Nutrition & Weight Management, St. Luke’s – Roosevelt Hospital Center

Chronobiology maps our biological rhythms. It reflects changes that occur in our social and biological clocks – how long we will be adolescents, how long we will be able to bear children, how long we will be in retirement, etc. It’s also about the daily rhythms of our life – how long we sleep, our stress levels, etc. We are moving away from the traditional chronobiological imperative and breaking the connection between our body clocks and nature.

Thanks to cell phones, laptops, and PDAs, we have the capacity to be in 14 places at once. This has a very deleterious effect on people’s relationships. When the boundaries between work and personal life blur, you have interfered with human time. That’s the time we need to process all the things that happen, the choices we have to make, and the conflicts in life.

Human and animal studies have proven that women and men have very different “fight or flight’ responses. Under stress women turn to each other, affiliate with one another, seek social support, and talk. This “tend and befriend response” is triggered by the hormone Oxytocin. Under stress, Oxytocin helps to decrease blood pressure, heart rate, and feelings of anxiety and depression. The affects of Oxytocin are enhanced in the presence of estrogen. Women, by affiliating with one and other, can, in fact, improve our health.

Men experience anger as a momentary burst that dissipates immediately. It takes women longer to process and resolve conflicts. Their stress hormone response diminishes as they talk about it. When men revisit an angry moment, their hormone response is the same as it was the first time the event occurred.

Women are much more susceptible to social isolation than men. Women at the top feel this isolation acutely. Plus, when women leave work and go home, their stress levels are more elevated than those of men. That’s because they have the responsibilities of their jobs and their home.

There is a universal need for all animals and plants to be synchronized to the earth’s day/night rhythms. It’s extremely important for human health and animal health that we are in synch with the outside world. In our hyperactive society, that is very difficult, and, in the future, we are likely to see sharp declines in cognitive skills and productivity.. Sleep deprivation has profound physical and emotional ramifications.
There is no other species curtailing rest or sleep time. There is no other species living in a state of constant heightened alertness as we are. There is no other species trying to sleep against the natural light/dark cycle. We’re not hard-wired for any of this – not one of our 35,000 genes – and sleep is not a luxury. It is required for life.
The recommended normal amount of sleep is eight hours a night. Since 1965, Americans have curtailed their sleep by about two hours a night. Sleep loss is a risk factor for weight gain, hypertension, cardiovascular disease, diabetes, depression. Plus, sleep is an extremely important modulator of our hormones. Some hormones are secreted exclusively when we sleep.
The “Sleep DEP” Study restricted sleep to 4 hours per night for six nights for some very healthy, fit young adults. Then, sleep was extended to 12 hours a night for six nights. After one week of sleep restrictions, blood tests were taken on the subjects, and the results were consistent with a pre-diabetic condition. Lepton levels of the test subjects were also low – the equivalent of under-feeding by 1,000 calories a day – and they craved high carbohydrate and high fat snacks.
Today, Marilyn Monroe would be in obesity treatment. The issues of health and ideal body image have changed dramatically over the last 40 years. We have confused health and body image, beauty, stress, life, and food. Over the last 20 years, the Miss America competition has been won 17 times by the thinnest contestant. Recently, the World Health Organization announced that most female celebrities and models are at a weight that would be considered malnourished.
A reduction in estrogen causes a thickening around the waist, slows the metabolism, and reduces the benefits of Oxytocin. If food intake is not adjusted, there will be a gain in weight, sometimes extreme. Reductions in Oxytocin change our ability to deal with stress and our interactions with others, and over-eating can become a replacement for our strained relationships – a self-soothing activity. Massage, exercise, yoga, and other relaxation techniques increase Oxytocin. Alcohol, caffeine, cigarettes, and stress deplete this hormone.
Behavioral issues are the root cause of obesity. STARBUCKS has, for example, become an activity in our day; a reward to our long hours of hard work and no time for ourselves. However, one mochaccino and a pastry has more than 1,000 calories – nearly a full day’s caloric requirement.
Sixty-five percent of people today are overweight. This has happened over the last 15-20 years. Portion sizes have increased. Our lives have become much more sedentary. We don’t eat enough vegetables or fruit, but we’re always sticking things in our mouth. This is an epidemic which will explode within the next 5-10 years.
The secrets to a healthy life are: eat vegetables, sleep longer, work less, quit smoking, enjoy downtime – time to think about yourself and the issues you face in life, form very solid relationships, exercise, reduce stress, and live longer.
 
ROUNDTABLE
THE PROFITABILITY MAZE
“Profitability over the last few decades was the result of supply chain innovations and efficiencies. That has changed. The next decade is going to be consumer-centric, and the companies that succeed will need to be very knowledgeable about their customers.” Vicky Eng, Partner, Deloitte & Touche
“Marketing is cutting-edge when it leads consumers into changing their behavior. It’s important to listen and understand and fill customer needs. The real opportunities arise when we look at trends, shifts, and patterns, and lead with products and services that anticipate or create new needs.” Vance Williams LaVelle, Chief Marketing Officer, the PNC Financial Services Group
“I look at customers in terms of how they learn, how they buy, and how I serve them. Then, I look at all these factors from a revenue perspective – how can I leverage customer relationships to drive top revenue growth. Then I look at them from a cost perspective – how can I make each transaction more efficient. In a large organization, this can save and generate millions.” Maura C. Breen, Senior Vice President & Chief Marketing Officer, Verizon Retail Markets
Consumers are more discerning about how, why, on what, and with whom they spend their money. It’s tougher to make a good product, get a good marketer, and sell it. In the information era, attention is the monetary unit, and it’s getting harder to get the consumer’s attention.
In some industries, the model for attracting and retaining customers and turning a profit has changed dramatically.
Telecommunications used to be a product-focused business. Now it’s all about understanding the customer in order to grow revenues. That has changed the way companies advertise, the press they generate, the products they develop, the promotions they offer.
  Travel has become a transaction-oriented business. People want the best customized service and the great experiences, and they want it at the lowest possible price. For this reason, the Internet has been good and bad for the business. Successful travel companies extract the maximum value from every transaction, trying to generate secondary sales.
Banking is now a product- and experience-based business, and selling is an exercise in branding. Banks are responding to customer trends and becoming consumer destinations.
Insurance was always a sales and service business. Now, companies have to market, to gather customer information, to be trusted financial advisors, and to provide, or at least quarterback in order to provide, a full-range of financial products and services. When you’re handling people’s money, they expect a relationship.
Discount stores achieved profitability through supply chain efficiencies. When there’s unlimited market share, this can be a successful strategy. But when every retailer is competing on price, it can lead to bankruptcy. Customer knowledge, smart merchandising, and targeted marketing is essential.
In every industry, the basics of getting to profitability still apply: building a brand correctly, designing it correctly, identifying the appropriate distribution channel, ensuring that it sells at retail, and leveraging brand equity.
A brand cannot be all things to all people. Understanding and segmenting your customers by demographics, by the type of products they buy, by the amount of money they spend , and by their aspirations or unmet needs is key. Knowledge of the customer will translate into customer-driven strategies, products, services, pricing strategies, into branding experiences, repeat sales, and, ultimately, profitability.
Data warehousing and mining– gathering, saving, and learning from consumer data – makes it easier to understand how and why customers buy and to target to very specific customer needs. Permission-based marketing involves the consumer in partnership with the vendor. It’s based on respect, engaging them in a relationship, and gathering and providing them with information for which they perceive they have a real need. Wal-Mart mined consumer data to learn that men were buying diapers. Tired wives were sending husbands to buy the diapers. Wal-Mart stocked the beer and chips near the diapers, and the sales of beer and chips increased dramatically.
It is increasingly difficult for companies to reach the customers they want the most. Consumers can block advertising, telemarketing calls, and eliminate Internet tracking technologies. Marketing and relationship-building must, therefore, be very cutting-edge.
Banks are capitalizing on the post-September 11th renewed focus on “traditions” and community. PNC turned bank branches into Holiday Open Houses, had cookies, carols, and events. As a result, December, usually an extremely slow month, was their top month that year.
Know your company’s core competencies and best-in-class capabilities. If certain capabilities do not exist in your organization and it would be too costly to bring them in-house, partner with other organizations that are expert in these areas. Go with your specialties and build alliances for other expertise.
When a company or industry is locked in one model, profitability stops. Look beyond your industry and enterprise to different models. Transform yourself into another profitability cycle. This can involve co-branding, building alliances, expanding globally, adding new channels of distribution, etc.
 
ROUNDTABLE
CONVERGENCE IN BIOTECH
“The journal Biotechnology recently posed the question: is biotechnology going to be the next dot-com? I think the answer is yes. Yes, there are trials underway. Yes, the textile industry is manufacturing fabrics with medicinal purposes, and the cosmetics industry is introducing estrogen patches that look like jewelry. But we don’t yet know what many of the proteins recently discovered actually do.” Adele L. Boskey, PhD, Professor of Biochemistry, Weill Medical College of Cornell University
“The privacy and security issues surrounding biotechnology are huge. In 1972, an article in Scientific American suggested that we begin a discussion about the ethics surrounding gene splicing and stem cell research. Well, 30 years later, that discussion hasn’t even begun. So, here we are at a critical juncture without a global, ethical compact or societal consensus to guide us.” Deborah Hurley, Senior Research Associate and Adjunct Lecturer, Public Policy, Kennedy School of Government, Harvard University
Biotech is here. It’s now. It’s the convergence of advanced information/ communication technologies and traditional sciences, including: chemistry, biology, genetics, bio-information, business technology, bio-engineering, nanotechnology, agriculture, food, house wares, household cleansers, architecture, and construction, etc., etc. Studies like the human genome project would be possible without highly sophisticated communications technologies.
Virtually every company will be involved in some aspect of biotechnology. Purina, for example, studies canine and feline genomes to develop pet food. They also share research with scientists doing human studies because 98 percent of animal, human, and vegetable genomes are the same.
Next generation household cleaning products now combine plant-derived ingredients and essential oils to produce a beautiful and effective product, that’s also petroleum and anti-bacterial-free. Cosmetic companies partner with, for example, pharmaceutical and concrete companies to find the best science and materials to create lightweight, effective products and improved delivery methods.
Regulations are crafted around a societal consensus or discussion. Right now, we could learn a lot from the research that has already been done – our genetic structure, risk factors for diseases, the way we metabolize drugs – but, there’s so much concern and angst about how this information is going to be used that we can’t move forward.
Cloning full-grown sheep is just playing around. It’s manipulation, not controlled scientific experimentation, and the outcomes of full cloning have not been successful. However, clones could teach us something about biology and treatment of disease. Most of the discussions about this, as part of Genetically Modified Food or Organism debate and in the U.S., are, unfortunately, not rational discussions.
A lot of oversight agencies and fundamentalists are ranting and raving about cloning and stem-cell issues that are pure fantasy. There is need for ethical guidelines, but if we limit science and do not allow the research in the United States, it will move overseas. Once it is out of our borders, we will have less ethical control and lose our scientific edge.
Many people are opposed – militantly opposed – to bio-engineered foods. Customers are also very savvy about the ingredients that go into food, drug, cleaning, and cosmetic products. People want to know the origins of the ingredients being used to bio-engineer foods, cosmetics, and drugs, and the demand for this information, which is already strong throughout Europe and Africa, is going to increase.
The human/non-human divide is blurring. People and government agencies aren’t only concerned about how bio-engineered foods will impact humans, but how they will impact the food chain and the environment. Some companies, like Purina, are tracking customer communications to understand the ingredients that are an issue and addressing this in their manufacturing process.
The scientific and medical communities have a responsibility to keep people appropriately informed, to communicate if a drug test was conducted by the company marketing the drug, for example. People also have a responsibility to step up and go public about drugs or products that do not deliver the results promised in the marketing or product literature or media coverage.
Biotechnology will help us to address some of the human health problems and will impact our day-to-day lives. Right now, because of privacy and ethics issues, most of these technologies are way ahead of what people are ready to accept. In the future, however, biotechnology will result in advances like
 

o Embedded circuitry in textiles. our t-shirts will become wearable advertising and messenger bags will have GPS systems.

o Cosmetics will have biosensors that read changes in the skin to keep us more comfortable and beautiful.

o We’ll have ingestible and self-adjusting insulin pumps and devices that will communicate wirelessly with our doctors or the police, and drugs will be customized to each patient.

o Tracking chips will help us to locate and keep in touch with for pets, children, and cars.

o Gene studies will allow us to identify disease risk factors and prevent illness before it occurs.

o Smart technologies and service will free people from repetitive and boring work and tedious household chores.

o New prosthetic devices – including artificial retinas – will free people from disabilities.

o Communication devices will shrink in size, and we’ll be in constant touch with each other in ways we can only imagine.

o Manufacturing will be cleaner and more environmentally friendly.

o As the number of mechanical interactions in our life increase, handmade objects or crafts like pottery and macramé will become more valued.

 
CLOSING REMARKS
Maura C. Breen, Senior Vice President & Chief MArketing Officer, Verizon Retail Markets
“The trends we discussed today pose really interesting issues for all of us in terms of how they will impact our personal lives. As women business leaders, we have to think about how we will approach these issues and possibly implement some of the ideas we discussed today. They will have far-reaching effects on our employees and the future of our companies.”

“Thank you for inviting me and for the luxury of time with so many remarkable women. Thank you, Amy for including me on the panels; Deloitte & Touche, for sponsoring this program; and the Committee of 200 for your support.”